Ganttic: The 5 Pros Compared to ERP’s. Pro #3

Categories: Management Tips

I’m sure you’ve heard the expression ‘the bigger they are, the higher they fall’? Well, I’m not going to write about the fall of big enterprises, but I will talk about how a service provider’s size is often related to their professional flexibility.

If you’re anything like me (and I’m sure you are), you value your time.
One way I like to make sure my time is spent adequately is I try to use the right tools. And even though some people are interested in different solutions, it still means, that means the tools have to be easily accessible (I prefer online solutions) and easy to use (a simple user interface).

If these conditions are met, I often evaluate the client support (if the service provider happens to have one) – what’s the client supports response time, how good are the replies etc.

This might seem trivial, but should your tool start acting strange mid-working, while deadlines are closing in and your superiors or clients are getting more and more agitated, trust me – a professional client support is vital. But the thing, that’s even more to my heart, is something I call professional flexibility.

I’m sure you too have come across a problem while using your resource planning software that is not common and cannot be solved by merely reading the service provider’s forum.

If so, I’m sure you’ve also come across with an unusual issue. A problem, that is not common.

Now, the usual behavior of a big enterprise is to first take its time to look into it more and then give you an answer that usually sounds like ‘sorry, it can’t be done’. And that’s it – after trying to solve the problem further, you come across the syndrome that is also known as the ‘brick wall syndrome’, i.e. you’re not getting anywhere with your problem.

A smaller company, however, is almost always ready to see the problem to its solution, while holding your hand along the way.

In addition, not only will it take less effort to actually penetrate the thick walls of your service provider, smaller companies are often more open to suggestions and development. If you're really lucky, you might even be included in the development.

So even though a resource management service provider might give you the guarantee that their system will work flawlessly, eventually everything breaks down. But that is not enough to make me change the service provider. It’s their wish and actions that show me I am appreciated. It’s their professional flexibility I’m interested in.

Thanks for reading!
Next week I’ll write about how ERP’s often just waste money.

By Indrek Kuldkepp